Frequently Asked Question
Welcome to our Frequently Asked Questions (FAQ) page.
Here, we’ve answered the most common questions our customers ask about shopping with Oolagold Collections. If you need more help, feel free to contact us anytime—we’re always happy to assist!
How do I place an order?
Simply browse our store, select your preferred item, choose the size and color, then click Request a Quote or WhatsApp Enquiry. Our team will respond immediately with price, availability, and delivery details.
How can I contact customer support?
You can reach us easily through:
📞 Phone/WhatsApp: 240-636-7518
📧 Email: info@oolagoldcollections.com
We respond quickly to all enquiries.
Do you deliver nationwide?
Yes! We deliver to all states in U.S and we also arrange delivery to nearby African countries on request.
How long does delivery take?
Delivery usually takes:
1–2 working days within Texas
2–5 working days nationwide
Delivery time may vary depending on item availability and location.
How do I know if my size will fit?
We provide size guidance during your WhatsApp enquiry.
If you’re unsure, our team will help you choose the best size based on your measurements and preferred fit.
Do you accept returns or exchanges?
Yes, we accept returns/exchanges for:
Wrong item delivered
Wrong size (unused and in original condition)
Production defects
Returns must be requested within 24–48 hours of receiving the item.
Can I pre-order items that are out of stock?
Yes, you can. We allow pre-orders for selected items. Pre-ordered items generally take 3–7 working days to be delivered depending on availability.
Do you offer discounts?
We run regular promotions, clearance sales, and special discount events. Follow our social media pages to stay updated.
